
SAMPLE

Congratulations! Your design has gone from sketches to reality! Sampling provides the opportunity for testing and improvement, allowing the designer to make any necessary adjustments early in the process. These adjustments include, but are not limited to, pattern, fabric, fit, size, etc. CanvasWhisper offers unlimited sample checks, and you can refine your designs until you are satisfied before they go into bulk production. This helps prevent costly errors and rework during the bulk production process. We only charge a sample fee, which is refundable if you continue to work with us for bulk production! Depending on the complexity of the design and how busy the factory is, we can usually produce samples within 1-2 weeks (shipping not included).
We also provide sample-only production services. If you only need the sample and don't require bulk production temporarily, you can contact our team. We will use our high-quality workshop dedicated to sample services to create your sample. Additionally, you can explore our TechPack services. As a bonus, when you use our sample service and proceed to bulk production with CanvasWhisper, we will refund the sample fee you previously paid.
There is also another possible scenario where you provide samples and we are happy to arrange production for you directly.
FAQ
1. How can I ensure your factory provides high-quality production services as new clients?
To ensure high service standards and quality products, we offer personalized one-to-one service for each client. Throughout the production process, one of our executive officer will stay in contact with you regularly, keeping you updated through photos or videos. You can request updates on production progress, status, photos, or videos at any time, and we are happy to assist. Additionally, our service operates on a post-payment mode. We produce sample first, and after confirming all details through pictures, videos, etc., we will issue the invoice. After your confirmation and payment of the sample fee, we will arrange shipment.
2. How does your sample fee refund mechanism work?
If the sample meets your expectations and you plan to proceed with bulk production (quantities more than 30 pieces), we will refund the price difference between your sample fee and the unit price for bulk production. For example, if the sample fee for a jacket is £200, and you later decide to produce 30 pieces for this jacket with a quoted unit price of £85, we will refund you the £115 difference.
3. What if we find issues or are dissatisfied after receiving the samples?
Typically, we aim to confirm all product details through final check of pre-production to ensure all the details are right. If any issues arise or the product does not meet your expectations, we are willing to assist in free modifications until you are satisfied. However, this involves considerations of freight responsibility. If the problem is due to manufacturing or material issues, we will cover the shipping costs. If the client wishes to modify the product or has requirements not mentioned during the final check, the client is responsible for all shipping costs.